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Wet Pets guarantees all the fishes sent (virtually any international airport in the world) to arrive alive or full credit of the portioned fish (DOA) will be fully refunded or compensated (freight charges have to be borne by the consignee).
Below are the procedures when an order has been placed by our customer:
1. You have placed an order of fishes with us.
. Supply us information of the buyer / consignee's full name, address, destination international airport, contact number, fax and handling agent if any.
. A proforma invoice will be sent to you (summary of your order with total amount due).
. Order confirmation - if everything is in order, proceed to payment.
2. Payment.
All the prices quoted are based on US Dollar (USD). Payment can be done via wire transfer, also known as Telegraphic Transfer - TT. Please specifically inform your bank to wire the funds denominated in US dollars. Credit Card payment will be available very soon.
3. Particular fishes will be inspected by Department of Fisheries, Sri Lanka and health certificate will be issued.
4. The fishes will be kept and not fed for 48 hours prior to being packaged for shipment.
5. Shipment Packing.
Besides having good healthy fish is insufficient, good packing techniques is necessary to ensure that the fishes arrive in good condition. Fishes are packed in double layered plastic bags to ensure that the bags do not leak during flight. We approximate about 48 hours of oxygen for each fish with right proportion of water volume. Once properly sealed, these plastic bags holding the fishes will then be placed into standard Styrofoam boxes and into shipping carton box if necessary, which complies with the International Air Transport Association (I.A.T.A) standards & regulations.
6. Airlines will then issue an air waybill as receipt of the shipment of fishes.
7. We will then immediately fax you the air waybill as confirmation the fishes has boarded the airline as scheduled. The fishes departs Colombo International Airport.
8. Upon arrival to the destination airport, customer can obtain the original air waybill from the air cargo office of that particular airline.
9. Proceed to customs / clearings to claim the shipment. In most countries the fish will be ins
pected by a Fish and Wildlife, Fish and Game, Animal Health Arm, Animal Quarantine, or other relevant authority.
10. Take the fishes home.
In the event of any discrepancies, take some pictures of the shipment package and check for any loss to be reported to the relevant airport authorities. Forward us a copy of the report and pictures including any DOA fishes for verification of any compensation due.
If you require additional information, please do not hesitate to contact us at wetpets@slt.lk
Good Luck in your Import!
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