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Support / How to Import
Techniques of
Import
Wet Pets guarantees
all the fishes sent (virtually any international airport in the world) to arrive
alive or full credit of the portioned fish (DOA) will be fully refunded or
compensated (freight charges have to be borne by the consignee).
Below
are the procedures when an order has been placed by our customer:
1. You
have placed an order of fishes with us.
. Supply us information of the buyer
/ consignee's full name, address, destination international airport, contact
number, fax and handling agent if any.
. A proforma invoice will be sent to
you (summary of your order with total amount due).
. Order confirmation - if
everything is in order, proceed to payment.
2. Payment.
All the prices
quoted are based on US Dollar (USD). Payment can be done via wire transfer, also
known as Telegraphic Transfer - TT. Please specifically inform your bank to wire
the funds denominated in US dollars. Credit Card payment will be available very
soon.
3. Particular fishes will be inspected by Department of Fisheries,
Sri Lanka and health certificate will be issued.
4. The fishes will be
kept and not fed for 48 hours prior to being packaged for shipment.
5.
Shipment Packing.
Besides having good healthy fish is insufficient, good
packing techniques is necessary to ensure that the fishes arrive in good
condition. Fishes are packed in double layered plastic bags to ensure that the
bags do not leak during flight. We approximate about 48 hours of oxygen for each
fish with right proportion of water volume. Once properly sealed, these plastic
bags holding the fishes will then be placed into standard Styrofoam boxes and
into shipping carton box if necessary, which complies with the International Air
Transport Association (I.A.T.A) standards & regulations.
6. Airlines
will then issue an air waybill as receipt of the shipment of fishes.
7.
We will then immediately fax you the air waybill as confirmation the fishes has
boarded the airline as scheduled. The fishes departs Colombo International
Airport.
8. Upon arrival to the destination airport, customer can obtain
the original air waybill from the air cargo office of that particular
airline.
9. Proceed to customs / clearings to claim the shipment. In most
countries the fish will be inspected by a Fish and Wildlife, Fish and Game,
Animal Health Arm, Animal Quarantine, or other relevant authority.
10.
Take the fishes home.
In the event of any discrepancies, take some
pictures of the shipment package and check for any loss to be reported to the
relevant airport authorities. Forward us a copy of the report and pictures
including any DOA fishes for verification of any compensation due.
If you
require additional information, please do not hesitate to contact us at
wetpets@slt.lk
Good Luck in your Import!
Wet Pets International
www.wetpets.lk |
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